See every customer message in one inbox with SIA reply suggestions, routing, and live context.
Single inbox across Facebook, Instagram, LinkedIn, WhatsApp, YouTube, and Google My Business with urgency scoring and sentiment awareness.
Ask SIA copilots drafting responses, surfacing intent, and recommending next actions inside every thread.
Assignment rules supporting round robin, least busy, skill-based routing, and fallbacks orchestrated by SIA when humans are offline.
Conversation models that log participants, keyword replies, CTA responses, and last-message timestamps so agents see the full journey before typing.
Template library access inside the composer with escalation into broadcasts, keyword replies, or workflows when patterns emerge.
Conversation timeline capturing history, files, reviews, automations, and cross-team notes so no one loses context.
Workspace automations for after-hours replies, SLA nudges, queue health indicators, and priority alerts.
50% faster handle times with SIA drafting responses instantly.
95% of conversations assigned within SLA thanks to smart routing.
30% increase in first-contact resolution as agents work with full context.
75% drop in duplicate replies through queue intelligence and guardrails.
Owner, The Spice Corner
SIA wrote our entire Diwali campaign in one afternoon — captions, images, and the WhatsApp broadcast. We used to spend a week on that.
General Manager, Serenity Resorts
We reply to 200+ Google reviews a week without hiring anyone. SIA keeps the tone warm and specific — guests actually notice the difference.
Clinic Director, HealthFirst
Our WhatsApp appointment reminders used to be manual. SIA now sends, follows up, and replies to rescheduling requests. Patient no-shows dropped 40%.
Founder, Craftly
SIA generated 30 Instagram posts for our launch in under an hour — each one with a different image. We would have spent ₹30,000 on a content agency.
Marketing Lead, The Grand Cochin
Our response rate on Google went from 40% to 98% in the first month. Guests now see a brand that's attentive — and bookings have reflected that.
Regional Head, Fashion Hub
The unified inbox changed everything. Our team handles Instagram, WhatsApp, and Facebook from one screen. SIA takes the routine replies; we focus on the relationships.
Director, BrightPath Coaching
We ran a WhatsApp admission campaign that brought in 120 enquiries in 3 days. The segmentation and flow builder made it possible without a marketing team.
Owner, The Dough Room
Every Sunday we post a new special. SIA writes the caption, makes the image, and posts it across Facebook, Instagram, and Google. I stopped worrying about content.
WhatsApp to workflow, Launch response lane, After-hours confidence.
Single inbox across Facebook. Ask SIA copilots drafting responses. Assignment rules supporting round robin.
Support Agents, Service Leaders, Marketing Ops.
Manage every channel from a single, intelligent workspace. Let SIA draft, coach, and escalate so agents stay focused on empathy. Route conversations fairly with built-in automation and fallbacks.
Convert an inbound query into a ticket, let SIA draft the reply, and schedule a proactive follow-up broadcast in one flow.
Route social buzz about a campaign to marketers, track sentiment, and recycle winning replies into macros instantly.
Enable SIA auto-responses overnight, flag urgent threads, and brief morning teams with conversation summaries.
Escalate high-value contacts with context, recommended talking points, and callback availability.
Share internal notes, files, and feature requests without leaving the thread while SIA logs every action.
Convert repeated conversations into templates or workflow triggers with SIA suggesting guardrails to include.
Stay in the reply flow with SIA drafting and context at your side.
Monitor queue health, automation coverage, and SLAs in real time.
Blend proactive outreach with inbound collaboration seamlessly.
Manage every channel from a single, intelligent workspace.
Let SIA draft, coach, and escalate so agents stay focused on empathy.
Route conversations fairly with built-in automation and fallbacks.
WhatsApp Broadcasts & Scheduled Workflows: A Practical Playbook
Use this playbook to plan WhatsApp broadcasts, schedule follow-ups, and connect workflows so every campaign has a clear goal, timing, and reply path.
How to Set Up Auto Replies Without Losing Your Brand Voice
Socialone lets you define approved response tones and auto‑reply to reviews and comments while routing complex messages to a shared inbox.
What an AI Engagement Agent Does for a Small Business
An AI engagement agent like SIA coordinates WhatsApp campaigns, scheduled posts, review replies, and inbox responses from one workspace.
