Support

SIA is your AI engagement agent. It creates social media posts, generates images and videos, runs WhatsApp campaigns, auto-replies to comments and reviews, and reports what's working across all your channels. You connect your accounts, give SIA your business context, and it handles the day-to-day customer engagement work.

SIA creates the content — captions, images, and short videos — in your brand voice. You don't need to write a brief or hire a designer. SIA generates everything from your business context and a simple prompt, then schedules and publishes it for you.

Connect or create your WABA through Socialone (Meta tech provider). SIA can send bulk broadcasts, build interactive flows for enquiries, feedback, or sales, and auto-reply to incoming messages. All conversations appear in your unified inbox.

Buffer and Hootsuite are scheduling tools — you write the content, they post it. SIA writes and creates the content for you, including images and videos. ManyChat handles WhatsApp automation but not social content or reviews. Socialone combines all of this in one platform, with SIA working across every channel from a shared understanding of your brand.

Most businesses are fully live in under 5 minutes. You connect your channels, enter your website URL, and SIA researches your brand automatically. No manual configuration, no lengthy onboarding call required.

Yes — every plan comes with a 5-day free trial. No credit card required to start. You get full access to SIA, all your connected channels, and every feature on your chosen plan.

Both. The Starter plan is built for solo founders and small businesses — a single user managing 5 social accounts with AI-generated posts and WhatsApp included. Growing teams use Growth and Premium for more accounts, higher volumes, and team features.

Absolutely. SIA is your agent, not your replacement. You can write posts yourself, edit SIA's drafts, or override any scheduled content. Most users find SIA handles 70–80% of their content needs, and they focus their attention on the rest.

Submit a request in the Support Center. Share your workspace name, the affected channel (WhatsApp, Instagram, Facebook, or Google), the exact error message, and steps to reproduce.

Include the exact time of the issue, a screenshot or screen recording, and the steps you took before the problem occurred.